Chrysler Group LLC has announced the implementation of Mopar’s new wiADVISOR to make the service check-in experience quicker and more efficient for its customers. Using factory-connected tablet technology, service technicians can now download vehicle information for Chrysler, Jeep, Dodge, Ram, Fiat and SRT vehicles, eliminating the need for you to try and remember all the details of your vehicle’s service history.
Mopar’s wiADVISOR, which is short for wireless service advisor, is a simple wireless device that plugs directly into a car’s onboard diagnostic port. This is done while in the service lane right as you check-in your vehicle. All your vehicle’s data is then quickly downloaded and transmitted directly to the service technician’s tablet.
This means that the technician will instantly know exactly what’s been done, or not, on your vehicle. Information on recent service visits, ownership, vehicle system updates and any factory-required maintenance are all displayed on the tablet. The system even checks to be sure that any software running on your vehicle’s computers is current. It doesn’t matter if you can’t remember if you had your oil changed or if a part was replaced because the wiADVISOR remembers it all for you.
Chrysler is the first automaker to use this type of factory-connected tablet technology, which they see as a part of their continuing efforts to provide customers with a positive service experience.
“We are always looking to further improve the customer experience in our dealers’ service lanes,” said Pietro Gorlier, President and CEO of Mopar, Chrysler Group LLC’s service, parts and customer-care brand. “With our new wiADVISOR technology, we are maximizing face-to-face time with our customers and minimizing the time they spend in the service lane. We are virtually providing the support of our whole engineering team behind every service advisor.”
Mopar’s wiADVISOR is now available at all U.S. dealerships with plans for globally availability in the future.
Nicole Wakelin fell in love with cars as a teenager when she got to go for a ride in a Ferrari. It was red and it was fast and that was all that mattered. Game over. She considers things a bit more carefully now, but still has a weakness for fast, beautiful cars. When not drooling over cars, Nicole writes for Wired’s GeekMom.
